Shipping policy

Estimated Delivery Date

• Products will be delivered as soon as they are in stock.
• Delivery may be delayed due to production schedules. In such cases, we will contact you, and we appreciate your understanding.
• Please note that the estimated arrival date is a guideline and may vary slightly depending on the product.
• Cancellations, returns, or exchanges due to customer preferences are not accepted. We appreciate your understanding in advance.
• If there are any defects with the product, please contact us at the provided contact information within 7 days of arrival. Note that products without tags or those worn outdoors will not be eligible for returns or exchanges.

Delivery Timeframe

• Orders will typically be processed for shipment within 1 to 5 business days after confirmation.
• Delivery times vary depending on your location. Thank you for your understanding.
• After the shipment is completed, we will provide a tracking number. If your package does not arrive, please use this number to track it.
• Please note that during peak seasons, shipments may experience slight delays.

Delivery Areas

• Within Japan
• International

Delivery delays may occur in certain regions. We apologize for any inconvenience and appreciate your understanding.

Shipping Fees

• Within Japan: 1,000 yen (Free shipping for orders over 10,000 yen, tax included.)
• International: 3,500 yen

※Orders may be shipped from multiple locations depending on the contents. Please confirm the total amount at the payment page.

Returns, Exchanges, Cancellations, and Defective Items

Returns and exchanges are accepted in accordance with the following return policy.

Returns and Exchanges Due to Store Responsibility

• For incorrect items, damaged goods, damage during delivery, or other issues deemed the store's responsibility, we will cover the shipping costs for returns and exchanges.
• Please contact us within 2 days of receiving the item (including the day of receipt) and return the item within 5 days (including the day of receipt).
• Returns or exchanges cannot be accepted after the deadline.
• If stock of the same product is available, we will provide an exchange. If not, we will issue a refund.

For prolonged absence after shipment or intentional refusal of receipt, we will charge round-trip shipping fees and cash-on-delivery fees. Bank transfer fees incurred in such cases will also be borne by the customer.