Refund policy

Returns and Exchanges

We only accept returns or exchanges in cases of initial defects. Please check the condition of the product upon arrival.
If replacement stock is available, we will generally offer exchanges instead of returns.

The following items are not eligible for returns or exchanges:
・Items returned more than 7 days after arrival
・Items that have been used
・Items that have acquired odors, scratches, or stains while in the customer's possession
・Returns due to personal reasons, such as a different image or wrong size

※Please note that slight discrepancies in product specifications may occur due to material or product characteristics.
※Excessive returns may result in refusal of future transactions.
※Due to the nature of viewing on PCs or mobile devices, product images may slightly differ from actual colors.

Cooling-Off Period

Our internet shopping service is considered a distance selling arrangement initiated by the customer, and therefore the cooling-off period does not apply.
However, if the order is shipped to the European Union (EU), European Economic Area (EEA), or the United Kingdom (UK), you have the right to cancel or return your order within 14 days. Items must be in the same condition as received, unworn or unused, with tags attached, and in their original packaging. A receipt or proof of purchase is also required.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 10 business days. It may take additional time for your bank or credit card company to process and post the refund.
If it has been more than 16 business days since your return was approved, please contact us at info@juha-tokyo.com.